privacy policy · Jūvelie

Last updated: 27 October 2026

Jūvelie is an Australian skincare brand based in Richmond, Victoria. This policy explains how we handle personal information when you browse our store, place an order, manage a subscription or contact us. For privacy questions or requests, email mitch@juvelie.com.

Information we collect

We collect information you provide, such as your name, email, delivery and billing addresses, optional phone number, order details, subscription choices, marketing preferences, and messages or return requests. Whop and payment providers process payment credentials; we receive payment status and limited transaction details, not your full card number. Please do not send card details, identity documents or unnecessary medical information by email.

Our store and its service providers also collect technical and usage information such as IP address, device and browser information, cookie identifiers, pages viewed and interactions with the store. Some information comes from Whop, payment and delivery providers, including payment confirmation, fraud indicators and delivery updates.

How information is used and shared

We use information to process and deliver orders, collect payments, administer recurring subscriptions, provide customer accounts and support, handle returns, prevent fraud, maintain records, meet legal obligations and improve our store. If you choose to receive marketing, we use your contact details and preferences to send it. You can unsubscribe using the link in a marketing email or by contacting us. Essential order, payment and subscription messages may still be sent.

We disclose information as needed to Whop, payment processors, Australia Post and other delivery carriers, PostHog when optional analytics is enabled, Meta when optional advertising tags are enabled, email and technical service providers, and professional advisers. We may also disclose information where required or authorized by law, to resolve disputes or protect legal rights. We do not give delivery providers more information than is reasonably needed for the delivery and related service.

Store, checkout and analytics providers

Whop hosts this storefront and provides checkout, payment, customer-account and subscription services for new Whop purchases. Whop also operates platform analytics and advertising measurement. Read Whop's privacy policy and choices at https://whop.com/privacy/.

Our optional PostHog analytics helps us understand visits and store interactions, including session replay with form inputs masked and payment fields excluded. Meta advertising tags help measure advertising visits and purchases. These optional site tags load automatically for new visitors unless a saved opt-out or supported browser privacy signal disables them. You can switch them off at any time using Privacy choices in the footer. Your saved choices apply across our storefront and checkout pages. Read about PostHog at https://posthog.com/privacy and Meta at https://www.facebook.com/privacy/policy/. These site preferences apply to optional Jūvelie analytics and tags; they do not change Whop's own platform or checkout privacy settings.

Existing orders and subscriptions placed through Shopify remain subject to their original service arrangements. We retain access to those records for fulfilment, support and ongoing subscriptions during the transition.

Cookies and overseas processing

Cookies and similar technologies support checkout, sign-in, security, saved preferences, analytics and advertising measurement. Use the Privacy choices link in our footer for the optional site settings offered, Whop's privacy choices for its services, and your browser settings to manage cookies. Blocking essential cookies may prevent checkout or account functions from working.

Our service providers may process information outside Australia, including in the United States and other locations where they operate. Their privacy policies explain their processing arrangements. We use reasonable care when choosing providers and handling information.

Storage, access and complaints

We retain information for as long as reasonably needed to provide services, manage ongoing subscriptions, meet recordkeeping requirements, resolve disputes and protect legal rights. We then delete or de-identify it where appropriate. We use reasonable access and security controls, but no internet service can guarantee absolute security.

You may contact us to request access to, correction of, or deletion of information we hold about you, or to raise a privacy complaint. We may reasonably verify your identity before acting and may need to retain some records where legally required. We aim to respond to requests or complaints within 30 days and will explain any delay or lawful reason we cannot fulfil a request. Where applicable, you may raise an unresolved complaint with the Office of the Australian Information Commissioner.

Our store is not directed to children, and we do not knowingly collect children's information for marketing. Contact us if you believe such information has been provided. We may update this policy as our practices change, publish the revised date here, and provide additional notice when required.