Refund policy

Last updated: 26 October 2026

Returns and refunds

Contact Jūvelie at mitch@juvelie.com with your order number and the reason for your return. We will explain the next steps. No bottle return is required for a claim under our 30-day guarantee. For other returns, please contact us before sending a parcel.

30-Day Glow-Back Guarantee

Try Youth Elixir for 30 days. If your skin does not feel noticeably plumper, smoother and deeply hydrated, contact mitch@juvelie.com within 30 days of delivery with your order number to request a full refund of the price paid for your Youth Elixir. This guarantee includes opened and used bottles. You can keep the bottle; no return shipping is required.

Requesting a refund does not automatically cancel future subscription deliveries; you can manage or cancel those through your subscription account.

Change of mind

You may request a change-of-mind return within 30 days after delivery. Products must be unused, unopened, with any seals intact, and in their original packaging. Because these are skincare products, we do not accept opened or used products for change-of-mind returns. This restriction does not apply to the 30-Day Glow-Back Guarantee or your rights for faulty or misdescribed products.

You pay return postage for a change-of-mind return. We refund the price paid for the eligible returned items; original delivery charges are not refunded. We do not charge a restocking fee or retrospectively deduct free outbound postage. For part of a duo or trio, the refund is the pack price paid divided by the number of bottles, multiplied by the number of eligible bottles returned.

Faulty, damaged, incorrect or misdescribed items

Please contact us as soon as practicable and include photographs if available. Photos and original packaging can help us investigate, but are not a condition of your statutory rights. We will assess the issue and provide the remedy required by Australian Consumer Law. For a major failure, you can choose a refund or replacement and may be entitled to compensation for reasonably foreseeable loss. For other failures, we will provide an appropriate remedy within a reasonable time. We cover reasonable return costs for confirmed product problems.

No 30-day cutoff, hygiene exclusion, sale-item exclusion or subscription condition limits your statutory rights. Proof of purchase may be an order number, receipt or another reasonable record. If a product causes irritation, stop using it and contact us; eligibility for a remedy depends on the circumstances and your consumer rights.

Refund timing and cancellations

After assessing an eligible refund request, we aim to process an approved refund to the original payment method within five business days. Your bank or payment provider may take additional time to display it.

If you want to cancel an order, contact us promptly. We will cancel and refund it if it has not entered dispatch. If it has already shipped, the return process applies. Cancelling a subscription stops future renewals; it does not automatically cancel an order already charged or dispatched. Your rights under Australian Consumer Law remain unchanged.