Shipping policy
Shipping policy

Last updated: 26 October 2026

Where we deliver

Jūvelie currently ships within Australia from Richmond, Victoria. We do not currently offer international delivery or customer collection.

Shipping charges

Free standard shipping within Australia applies to all Jūvelie Youth Elixir orders, including single-bottle orders, for both one-time purchases and every subscription delivery. There is no minimum quantity or order-value threshold for free standard shipping.

Orders through this checkout include standard Australia Post delivery. Express delivery is not currently offered through this checkout.

Dispatch and delivery estimates

We aim to dispatch in-stock orders within 2 business days after payment is confirmed. Business days exclude weekends and Victorian public holidays. If a significant dispatch delay occurs, we will contact you.

After dispatch, estimated carrier transit times are 3–5 business days for standard shipping. These are estimates, not guaranteed delivery dates. Regional and remote addresses, peak periods and carrier disruptions may take longer.

Tracking and delivery details

We will provide tracking when your parcel is dispatched. Please check your address carefully at checkout. Contact mitch@juvelie.com promptly if you need to correct it; changes may not be possible once dispatch has begun. If an incorrect address or uncollected parcel results in a return to us, we will contact you to agree on redelivery and any reasonable additional postage before charging it. We do not charge redelivery costs caused by our mistake.

Missing, delayed or damaged parcels

Contact us with your order number if delivery is overdue, missing or damaged. We will investigate with the carrier and arrange an appropriate remedy. You do not need to resolve the issue with the carrier alone. Photos can help with damage enquiries but do not replace or restrict your rights under the Australian Consumer Law.

Recurring deliveries and returns

New subscriptions are delivered every 4 weeks (28 days). Existing subscribers should refer to the schedule in their own agreement. The selected billing interval and shipping charges shown when you subscribe apply to recurring orders, subject to any changes notified in accordance with our Terms of Service. Every subscription delivery includes free standard shipping, including single-bottle refills. Update your delivery address before the next scheduled charge. Please see our Return and Refund Policy for returns and refunds. Nothing in this policy limits your rights under the Australian Consumer Law.


Shipping protection

Shipping protection for theft, loss or damage in transit is A$8 and can be removed at checkout. With protection selected, the total is A$55 every 28 days for the subscription or A$65 for a one-time order. Without protection, the totals are A$47 and A$57 respectively. GST and free AU shipping are included. Contact us if a parcel is lost, delayed or damaged. Your rights under Australian Consumer Law remain unchanged.