Last updated: 19 September 2026
Jūvelie currently ships within Australia from Richmond, Victoria. We do not currently offer international delivery or customer collection.
Free standard shipping within Australia applies to orders containing 2 or more bottles of Jūvelie Youth Elixir, including Duo and Trio selections, for both one-time purchases and every subscription delivery. Standard shipping is A$11 for a single-bottle order. There is no order-value threshold for free shipping.
Bottles are counted across the order, so two Single selections also qualify for free standard shipping. Express shipping is optional, costs A$15 per order, and is not included in the free-shipping offer. Available services and the final shipping charge are shown before payment.
We aim to dispatch in-stock orders within 2 business days after payment is confirmed. Business days exclude weekends and Victorian public holidays. If a significant dispatch delay occurs, we will contact you.
After dispatch, estimated carrier transit times are 3–5 business days for standard shipping and 1–2 business days for express shipping. These are estimates, not guaranteed delivery dates. Regional and remote addresses, peak periods and carrier disruptions may take longer. Express shipping speeds up carrier transit and does not change our dispatch processing time.
We will provide tracking when your parcel is dispatched. Please check your address carefully at checkout. Contact mitchstuckey@gmail.com promptly if you need to correct it; changes may not be possible once dispatch has begun. If an incorrect address or uncollected parcel results in a return to us, we will contact you to agree on redelivery and any reasonable additional postage before charging it. We do not charge redelivery costs caused by our mistake.
Contact us with your order number if delivery is overdue, missing or damaged. We will investigate with the carrier and arrange an appropriate remedy. You do not need to resolve the issue with the carrier alone. Photos can help with damage enquiries but do not replace or restrict your rights under the Australian Consumer Law.
Subscriptions are available every 1, 2 or 3 calendar months. The selected billing interval and shipping charges shown when you subscribe apply to recurring orders, subject to any changes notified in accordance with our Terms of Service. Each subscription delivery containing 2 or more bottles includes free standard shipping. Single-bottle subscription deliveries have A$11 standard shipping. Express shipping is A$15. Update your delivery address before the next scheduled charge. Please see our Return and Refund Policy for returns and refunds. Nothing in this policy limits your rights under the Australian Consumer Law.